BLwUE is a brand devoted to the captivating color blue, offering a diverse array of products that celebrate its vibrant and calming qualities. Through our curated collections, we embrace every shade of blue, reflecting our passion for this timeless and enchanting hue.

• Learn about our hassle-free return and exchange policies for peace of mind.

At BLwUE, we prioritize customer satisfaction and aim to provide a seamless return process. Please review our return policy for detailed information on eligibility, processes, and timelines.

Returns

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
• To be eligible for a return, your item must meet the following criteria:
  • In the same condition as received: unworn or unused, with tags, and in its original packaging.
  • Include the receipt or proof of purchase.

How to Start a Return

1. To initiate a return, contact us at support@blwue.com.
2. Once your return request is approved, you will receive instructions on how and where to send your package.
3. Returns must be sent via mail to our UK warehouse. Please note that items sent back without prior approval will not be accepted.

Return Shipping

• The cost of return shipping is determined on a case-by-case basis:
  • If the return is due to an error on our part (e.g., defective or wrong item), we will cover the return shipping costs.
  • For other reasons, the customer is responsible for the cost of return shipping.
• Return shipping costs will be communicated during the return process.

Damages and Issues

• Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at support@blwue.com.
• For such issues, we will evaluate the case and provide a solution, which may include a refund, exchange, or replacement.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Digital products such as e-gift cards or downloads.
• Custom products, including special orders or personalized items.
• Items marked as final sale.

Exchanges

• To exchange an item, initiate a return and make a new purchase for the desired item. Exchanges cannot be processed under the same order.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.
• If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@blwue.com.

Lost or Delayed Returns

• Customers are responsible for ensuring their return package is tracked and insured.
• BLwUE is not liable for lost or delayed return shipments. If such an issue arises, please contact the courier directly.

Return Fraud Prevention

• All returns are subject to inspection to verify their condition and eligibility.
• Returns not meeting our criteria will be rejected and sent back to the customer at their expense.

Contact Us

If you have any questions about our return policy or need assistance, please email us at support@blwue.com.

• Get information about our shipping policies, including international delivery options.

Please review our shipping policy for detailed information regarding order processing, delivery times, and other important terms.

Order Processing

• Orders are processed within 1-2 business days after they are placed.
• Once your order is handed over to the shipping provider, you will receive an email notification with your tracking number to monitor the progress of your shipment.

Domestic UK Shipping

• Delivery Time: All orders within the UK are delivered within 2 business days.
• Shipping Cost: Free shipping is available for most UK postcodes. For certain Highland postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78,
  PH17- 26, PH30-44, PH49-50, ZE), Northern Ireland, Channel Islands, Isle of Man and Isle of Wight, an additional shipping fee and adjusted delivery time will be calculated and displayed at checkout.
• Tracking information will be provided via email as soon as your package is dispatched.

International Shipping

• BLwUE offers international shipping to most countries worldwide.
• Delivery Time & Shipping Cost: Estimated delivery times and shipping costs for international orders will be displayed at checkout.
• Import Duties and Taxes: All applicable customs duties, import fees, and taxes are the responsibility of the customer and will be calculated and applied at checkout. BLwUE is not responsible for any additional charges, customs delays, or issues arising after the package leaves the United Kingdom.

Package Tracking

• When your order is dispatched, you will receive an email with your tracking number.
• The tracking number will allow you to monitor the shipment’s journey until it reaches you.

Responsibility and Liability

• BLwUE is not responsible for shipments delayed due to customs, natural occurrences, or strikes affecting air and ground transportation.
• Lost or Stolen Packages: If your package is marked as successfully delivered by the carrier but is lost or stolen, BLwUE is not liable for replacement or refund. If you experience such an issue, please contact our support team at support@blwue.com, and we will assist you in resolving the matter.

Customs Information

• BLwUE is not responsible for delays caused by customs clearance in your country.
• Please ensure that the shipping information provided at checkout is accurate, as we are not liable for failed deliveries due to incorrect addresses.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to our support team at support@blwue.com. We are here to assist you!

Once an order is placed, you'll be informed through email about your order status time to time , and once your order has been processed and handed over to the courier you'll be provided with a courier tracking number, to track your order.

join our email list for the latest news and exclusive offers.

At BLwUE, we believe in achieving zero carbon emissions and implement eco-friendly practices across our production processes. By choosing BLwUE, you are not only embracing the beauty of the color blue but also supporting a brand that prioritizes the health of our planet because a healthier planet is a blue planet.